WELCOME TO OUR CUSTOMER SERVICE
Your inquiries concerning purchasing at the Chamfa's online store, your order, payment methods, and more will be addressed here.
Simply choose one of the contact methods listed below, and a member of our support staff will be able to help you with your inquiry.
mariakyriakouchamfa@gmail.com
MADE TO ORDER
MKChamfa's brand, challenges the fast fashion industry's, manufactured to order, with the aim to endure for decades. Made to order by client, this indicates that the entire process of creating the product won't start until the client's order confirmation is received.
As a result, one must consider the lead time required for the manufacture and delivery of the finished product to the consumer, this wait time often varies depending on the type of the product. This process can take a bit of time and lasts up to 2-4 weeks or more, depending upon the business you have approached.
We strive to provide high-quality, artisanal clothing that is created to order. Because there is less waste generated during production, this type of clothing has a lesser environmental effect.
As a buyer, you will receive a special, one-of-a-kind item that is made to fit your particular taste and preferences.
When making these garments, an emphasis on quality, workmanship, and attention to detail is frequently used. The clothing will be made by our brand using premium materials and textiles.
Choosing small batch clothes is more environmentally friendly since it promotes slower fashion, supports regional and ethical manufacturing, and lowers emissions from shipping.
Purchasing custom clothes is an investment in a well-crafted,
one-of-a-kind, long-lasting garment that will endure the test of time.
Payemnt Method
MariaKyriakouChamfa accepts the following methods of payment:
CURRENCIES
All transactions for shipments, including refunds, are invoiced in Euro (EUR).
Due to exchange rates and the fact that credit cards will be repaid in euros, the final price will be calculated using those rates on the day the transaction is processed by the credit card company.
PAYMENT BY CREDIT CARD OR DEBIT CARD
Credit details are forwarded to a protected online banking system provided by Bank of Cyprus when customer place orders online, which accepts American Epress, MasterCard,Visa, and VIsa Debit.
YOU CAN VISIT WWW.BANKOFCYPRUS.COM
First time, credit card users may see slight delay in charges as a result of the authentication process that takes place. In these situations, the customer will receive a receipt and a final confirmation of the order when the bank has given its approval.
AT THE MOMENT OF PURCHASE THE CARD WILL BE DEBITED
Maria Kyriakou Chamfa's case. A transaction may be rejected by EU due to bank security checks and the payment will be automatically cancelled.
PAYMENT SECURITY
All transactions are processed using a verisign the maximum credit card security for customers of MKCHAMFAS.
Before funds are sent, first time customers using credit cards may need to be verified by their banks and the order will be reserved.
The data may be transferred to non-EU countries or countries not being a part of the European economic area, as long as they grant an adequate level of personal data protection, conforming to the new EU regulation UE 2016/679 on data protection (GDPR). The processing of data will always be done in accordance with the provisions of the most recent rules and regulations.
SHIPPING AND DELIVERY POLICY
All orders are typically processed and shipped using DHL or AC. However, due to the higher volume of orders being processed at certain times, such as during sale seasons, orders may experience a slight delay. We reserve the right to contact the client for payment of any additional shipment costs that may appear in the case of a non-standard volume shipment. MKCHAMFA'S any shipping delay caused by weather conditions, international customs problems, or any other circumstances beyond MKCHAMFA'S control will not be held by EU responsible.
MKCHAMFA'S.COM will not be held responsible for a delay in shipment caused by wrong or incomplete shipping data entered by the customer (e.g. wrong postal code etc.).
Once shipped, arrival time of packages may vary from country to country. Inside the European Union typically take approximately 24 hours to arrive. Orders outside of the European union take approximately 5 working days to arrive.
Shipping Method Explanation
Monday through Friday are considered business days; holidays, Saturdays, and Sundays are not counted as shipping days. Timelines for shipping are only estimates and not promises, depends on the precise product you wish to buy, for a more accurate delivery time estimate.
Quick Standard Shipping
Following shipment, delivery usually occurs within 1 to 5 business days.
Second day delivery, an order has shipped by the end of the second business day. For instance, if an order is placed on Monday night and ships out on Thursday, it will arrive on Monday of the following week. If the order is placed on Monday night and ships out on Thursday, it will arrive on Wednesday.
MKCHAMFA.COM FEW SELECTED COUNTRIES AND REGIONS ARE ELIGIBLE FOR EU DDP (DELIVERY DUTIES PAID) SHIPPING. This indicates that taxes, custom fees, and import fees are not included for countries in the European Union, Switzerland, the United Kingdom, the United States, China Main, Hong Kong Special Administrative Region, Japan, and South Korea. DDU (DELIVERY DUTIES UNPAID) MEANS that shipments to nations on the list above may be subject to customs fees, import fees, and taxes they are the client's own responsibility and will not be paid for by MARIA KYRIAKOU CHAMFA.
CYPRUS
The costs are displayed on MKCHAMFA.COM include import duties, customer fees, and taxes when shipping to Cyprus and will be delivered without additional costs.
SHIPPING FEES: €5
ITALY
The prices displayed on mariakyriakouchamfa@gmail.com include import duties, custom fees, and taxes when shipping to Italy and will be delivered with some extra costs.
SHIPPING FEES: €10
CENTRAL EUROPEAN ZONE 1
The costs are displayed on MARIAKYRIAKOUCHAMFA.EU includes import duties, custom fees, and taxes when shipping to Eu zone 1 and will be delivered with additional costs.
SHIPPING FEES: € 20
AUSTRIA, BELGIUM, CROATIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, LUXEMBOURG, THE NETHERLANDS, POLAND, PORTUGAL, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN WERE AMONG THE COUNTRIES INCLUDED.
EUROPEAN UNION ZONE 2
MKCHAMFA.COM for Bulgaria, Estonia, Latvia, Lithuania, Malta, Romania. Includes import duties, custom fees, and taxes when shipping to EU zone 2, and will be delivered without additional costs.
SHIPPING FEES: € 20
SWITZERLAND, UNITED KINGDOM, UNITED STATES, HONG KONG, JAPAN, CHINA, SOUTH KOREA
The costs displayed on MARIAKYRIAKOUCHAMFA.COM includes import duties, customs fees and taxes when shipping to Switzerland and will be delivered without additional costs. All order processing is done in Euros. A fixed exchange rate is set at the start of every season and is used to estimate the price in the local currency. However, the exchange rate used when the order is processed is the current exchange rate, the estimated cost and the cost charged at the time of processing could differ for this reason. The exchange rate used when processing a refund is that of the current day. Due to fluctuating exchange rates, this could also lead to a difference between the price paid and the price refunded.
SHIPPING FEES: € 30
UNITED STATES
The costs displayed on MARIAKYRIAKOUCHAMFA.COM includes import duties, custom fees and taxes when shipping to the united states, excluding California, New Jersey, Florida, and New York, a nd will be delivered with additional costs.n
In addition to their bill and shipping cost, all customers who want to have their orders delivered to the states of California, Florida, New Jersey and New York are required by law to pay sale import duties and state custom fees. The total amount and the item category where taxes apply will be displayed on the receipt.
RUSSIA
WARNING: At this time we are unable to ship to Russia due to the current situation.
BRAZIL
Please be. informed that when shipping to brazil, DHL requires confirmation of whether the purchase is for individual or for a company. Plus, they also require the client or company to CADASTRO DE PESSOAS FISICAS (CDC) or Tax ID Number, please provide this information to CUSTOMECARE@MKCHAMFA.COM once your order has been confirmed.
SHIPPING COST: € 30
ISRAEL
For shipments to Israel worth more than €200, DHL requires specific documentation. Before placing an order, please verify that these requirements are met CUSTOMERCARE@MKCHAMFA.COM IS THE ADDRESS.IF NEEDED, CONTACT EU FOR FURTHER ASSISTANCE.
SHIPPING FEES: € 30
REST WORLD
Custom fees, import fees. and taxes may be applicable to certain items, these are solely the client's responsibility and will not be reimbursed by MKCHAMFA
SHIPPING FEES: €30
DUTIES AND TAXES
Taxes, duties and import fees are all included in the prices of items shipped within the EU Union, Switzerland, the United Kingdom, the USA,China, Hong Kong, Japan and South Korea.
The costs are displayed on MKCHAMFA'S includes import duties, customs fees, and taxes when shipping to the United States, (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA, AND NEW YORK) and will be delivered with additional costs.
IIn addition to their bill and shipping cost, all customers who want to have their orders delivered to the states of California, Florida, New Jersey, and New York are required by law to pay sale import duties and state. custom fees. The total amount and the item category where taxes apply will be displayed on the receipt.
Taxes, duties and import fees that are country-specific and are not covered by Maria Kyriakou Chamfamay be included in all other countries orders. The customer is solely responsible for these fees.
In case, the item will be sent back to MKCHAMFA'S or destroyed, depending on local laws, I these payments are not met on delivery, the item doesn't clear customs, or if the item is not with drawed for any reason. The refund will be reduced for return import fees. In situations where the package has been lost or destroyed after being returned to MARIA KYRIAKOU CHAMFA'S, refunds will not be given.
These fees are the sole responsibility of the client and will not be reimbursed by rick owens if and when an agent is required to clear a package from customs.
IMPORTANT INFORMATION
Every order is completed in 7 working days until one month. However, due to an excessive volume of orders being processed during sale seasons, orders may experience a slight delay. We reserve the right to contact the client for payment of any additional shipment costs that may appear in the case of a non-standard volume shipment. MKCHAMFA.COM the EU will not be held liable for a shipment delay brought on by adverse weather, problems with international customs, or any other events beyond Maria Kyriakou Chmafa's control.
A change of delivery address after an order has been sent is not permissible, so please be sure to fill out the correct address when checking out.
For authentication purposes, first-time customers may need to check with their bank and credit provider, due to this order dispatch may be slightly delayed.
Return shipping fees and import fees will be the client's responsibility and adequately deducted from their refund if a client decides not to accept their order, for any reason, after shipment.
INSURANCE
The package is fully insured with DHL or ACS against damage, theft, and loss as of the time of dispatch. The responsibility changes to the client and the insurance is void once the customer or gift recipient has signed for the package.
We kindly request that customers refuse packages that are broken, damaged, or otherwise appear to have been tampered with.
For support in such circumstances, contact our customer care team at CUSTOMECARE@MKCHAMFA.COM.
Once the package has been signed for, we don't offer returns based on these accusations.
RETURN POLICY
The customer must contact the Maria Kyriakou Chamfa customer care team by email at CUSTOMER MUST CONTACT THE MARIA KYRIAKOU CHAMFA'S CUSTOMER CARE TEAM BY EMAIL AT CUSTOMECARE@MKCHAMFA.COM in order to start the exchange or refund process stating the order number, the reason for the return, and if a product exchange refund is requested.
The returned items must be shipped back in their original packaging together with all the accessories (bags, wrapping, etc. that were included with the item(s). The item(s) must still have all original security seals attached and must not be worn, damaged, or otherwise altered.
IT IS NOT ALLOWED TO USE THE MARIA KYRIAKOU CHAMFA PACKAGING AS THE SHIPMENT'S EXTERNAL PARCEL. The item will not be accepted if it does not meet these requirements and will be returned to the customer at their expense.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
Any item can only be exchange once. All return shipping, import and customs fees for an exchanged item sent from outside the EU are solely the customers responsibility, these fees will not be reimbursed by Maria Kyriakou Chamfa and will be deduct from the final refund. After the item arrive at the warehouse, it will take 14 working days for the refund procedure. No currency changes will be reimbursed during the return period.
Orders paid for with a credit card will have the original card used for payment refunded. The refunded sum will be accessible in the following billing statement, albeit this may vary depending on banks and credit providers, is 30 days process.
RETURN COSTS
Cy customers have 30 days to return their order for a refund or exchange, extended to 45 days to return for store credit. This is from the date the order was made.
International customers have 45 days to return their order for exchange, extended to 60 days to return for store credit. This is from the date the order was made.
After the customer has settled with CUSTOMECARE@MKCHAMFA.COM all return shipping costs are solely the customer's responsibility. Customer care will send the customer an estimate if they want to use our courier service so they may decide whether or not to use our service. The estimated sum will not be reimbursed but will be deducted from the final refund.
THE REST OF THE WORLD:
All shipping charges for returns are solely the responsibility of the customer. No import duties or adjusted fees need to be paid if the customer chooses to use our courier service as long as the following rules are observed.
- RETURNED GOODS MUST BE INCLUDED WITH THE ORIGINAL AWB AND INVOICE. AN ITEM SUBJECT TO IMPORT AND CUSTOM FEES IS ONE THAT IS NOT INCLUDED IN THE ORIGINAL INVOICE AND AWB.
- IF THE ORDERS ARE NOT INCLUDED IN THE SAME INVOICE, THEY CAN NOT BE COMBINED IN A SINGLE RETURN
- THE ITEMS EXCHANGED CANNOT BE EXEMPT FROM IMPORT AND CUSTOMS CHARGES.
- ACCURATE SHIPPING ADDRESS
40 euros for the entire import process plus shipping fees.
Customer Care will provide the customer an estimate if they want to use our courier service, at which point they can choose whether or not to use our service.
ESTIMATED SHIPPING FEES WILL BE CALCULATED AND COMMUNICATED VIA EMAIL ONCE WE RECEIVE THE RETURN REQUEST. ALL ABOVE COSTS WILL BE PAID BY THE CUSTOMER IF THEY DECIDE NOT TO USE OUR COURIER.
ONLY ORDERS FROM WITHIN THE EU CAN BE RETURNED OR EXCHANGED FOR PRODUCTS THAT NEED CITES.
RETURNS FOR GIFTS WILL BE CREDITED TO THE ORIGINAL ACCOUNT FROM WHICH THE ITEMS WERE PURCHASED.
Return
Sale and discounted items must abide by the same rules as full-priced items.
AT THE WAREHOUSE, ALL PRODUCTS ARE INSPECTED FOR ANY FAULTS. HOWEVER, PLEASE CONTACT CUSTOMECARE@MKCHAMFA.COM. IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE.
RETURN POLICY GENERATOR
The conditions that must be met to issue a refund. Porduct must be returned in its original packaging, product isn't used or damaged and product must have the receipt or proof of purchase.
We offer a 15 to 30 days window in which customer can return a product and ask for changes.
Where you have been offered Free Click & Collect at checkout but have opted to pay for delivery, your delivery fee will not be refunded.
International customers have 30 days to return for an exchange or refund, extend to 45 days for store credit. Return timeframes are from the date your order was placed.
** High volume returns may be subject to a higher returns fee.
CUSTOMECARE@MKCHAMFA.COM WITH ANY QUESTIONS ADDITIONAL INFORMATION
TERMS AND CONDITIONS
RESPONSIBILITY
The terms and conditions that apply to the website MKCHAMFA.COM are contained in this document.
User agrees to respect and comply with all terms and conditions in this document and all other policies relating to Maria Kyriakou Chmafa by using MKCHAMFA.COM may ask users who do not accept these terms to discontinue using the site.
MKCHAMFA.COM reserves the right to modify, remove, or replace any terms, conditions, or policies without notice or consideration.
To be aware of the latest update and legal issues, we invite users to check regularly.
Access and use MKCHAMFA.COM it is only for personal use.
PAYMENT
We only accept payments by bank transfer, Visa, Mastercard and American Express. Payment data is not kept in a database bank transfer and visa are the only form of payment that we currently accept.
Payment data is not kept in a database.
However, if a third party's access to information is not gonna be a result of our negligence, Maria Kyriakou Chamfa.
For assistance with payment methods please contact
ORDERS
Once an order has been placed, the asked items are automatically reserved until the credit card is charged or the bank transfer is approved, at which time the customer will receive an email notifying them the order has been accepted with an official receipt of purchase.
PRICING/ VALUE AND CHARGES
We only accept European Orders, in Euro.
Due to exchange rates and the fact that credit cards will be used to make payments I n euros, the final price will be calculated on the day the credit card company processes the transaction.
Taxes and duties are included in the stated product price for items shipped within the EU, Switzerland, United Kingdom, USA, China Mainland, Hong Kong Sar, Japan, And South Korea, Ownscorp Italia will not reimburse clients from other countries for taxes, duties, or import fees as required by the law of their country.
When choosing the country to which to ship, the shipping cost are country specific, are calculated at checkout, different prices may occur. This has been caused by either currency changes or different prices in different countries.
All order processing in sone in Euro. A fixed exchange rate is set at the start of every season and is used to estimate the price in the local currency.
However, the exchange rate used when the order is processed is the current exchange rate, the estimated cost and the cost charged at the time of processing could differ for this rreason.
REGISTRATION
To obtain access to some MKCHAMFA'S features. A customer account must be registered for EU users. Auser agrees to submit correct and accurate information by registering. Use a safe and unique password, we urge users.
The user may easily place orders, manage their information, and gain access to helpful tools on MKCHAMFA using this account and the information provided Eu.
Without the user's permission, the provided information will not be sent to any third parties and, unless otherwise stated, will only be used for internal research.
We urge users to write us at CUSTOMECARE@MKCHAMFA.COM if they believe their account has been hacked, compromised, or used without permission. European Union so immediate action can be taken in order to keep information private.
if information is accessed by a third party, not to due to negligence on our part, CHAMFAcorp Cyprus will not be held responsible.
ELIGIBILITY
MKCHAMFA is available to anyone over the age of 18, gester and place orders. We encourage users to check the governing laws for any restrictions regarding internet usage. If a user violates any laws by visiting, registering with, or placing an order through MKCHAMFA'S, CHMFAcorp Cyprus will not be held liable Eu.
Before using MKCHAMFA'S, individuals under the age of 18 are urged to show the terms, conditions, and policies of the website to a legal guardian and get consent EU.
MKCHAMFA'S visits, registers, and accepts orders EU, is solely the user's responsibility.
CHAMFAcorp Cyprus will not be held responsible in such cases. This site contains content that some users may find harmful and offensive.
MKCHAMFA.COM may link to external sites. In doing so MKCHAMFA.COM is not responsible for any material found on these sites nor do they reflect the views, thoughts or ideals of MKCHAMFA.COM.
INTELLECTUAL PROPERTY RIGHTS
ALL IMAGES, TEXTS AND DESIGNS PRESENTED ON MKCHAMFAS HAS COPYRIGHTED AND TRADEMARKED EU.
IN THE EVENT THAT MATERIALS ARE USED IN ANY WAY WITHOUT MARIA KYRIAKOU CHAMFA'S EXPRESS CONSENT, MARIA KYRIAKOU RESERVES THE RIGHT TO PURSUE LEGAL ACTION.
NO WAIVER
If MKCHAMFA.COM CHOSE NOT TAKE LEGAL ACTION AGAINST A USER FOLLOWING A BREACH OF THE TERMS AND CONDITION ON THEIR BEHALF, BUT THIS DOES NOT MEAN LEGAL ACTION WILL NOT BE TAKEN IF THE USER COMMITS ANOTHER ACT THAT DISREGARDS THE TERMS, CONDITIONS OR POLICIES OF THE SITE, WHETHER THE BREACH IS DIFFERENT OR NOT.
CONNECTION WITH CLIENTS
By viewing, using, and placing an order for any goods or services from MKCHAMFA.COM, Maria Kyriakou and the customer do not form an official legal partnership.
MKCHAMFA based on services rendered by MKCHMFA.COM reserves the right to seek legal action against people who claim to be in a partnership with MKCHAMFA.COM.
Please contact our Customer Services for any further information, where you will find information on orders and shipping, refunds and returns of purchases on ww.mkchamfa.com.
2) You can decide whether to return a product to us for a refund or exchange, but your return must be marked in the email within 30 days CY and 45 days International. The value of the returns is limited to the total
LINKS TO OTHER WINDOWS
Our website www.mkchamfa.com may contain hypertext links to other certain windows or other windows which are in way connected to www.mkchamfa.com. The Provider doesn't control or monitor some third-party websites or their contents, and shall not be held liable for their contents and for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please, pay attention when you access these websites and read our Conditions of use and Privacy Policies carefully. In fact, www.mkchamfa.com conditions of use and privacy policy don't apply to websites of third parties not managed by the Provider, but only in other windows.
WWW.MKCHAMFA.COM provides links to other windows exclusively to help its users in searching and surfing the internet and to allow links to windows on the internet. When offering links to other websites, the Provider does not recommend that its users access these websites or provide any guarantees as to the contents, services and products supplied and sold to users on them.
CONTENT DISCLAIMER
The provider has done everything within its power to prevent the publication of content on the website that might be interpreted as being offensive to political beliefs, human rights, or dignity in all of its manifestations by users of www.mkchamfa.com. This content includes descriptions of or representations of senses or situations of physical or psychological violence. The websits material may not be acceptable or lawful in nations other than the Cypriot Democracy,m according to the supplier. Please refrain from visiting this website if such content is regarded as unlawful or illegal in any of these nations. We warn you that using the services offered by www.mkchamfa.com is your own responsibility if you decide to access it.
The provider has also taken all necessary efforts to guarantee to users that the information on www.mkchamfa.com is accurate and does not as of the date of their publishing on the website and, to the estent feasible, in the same point include erroneous or obsolete information. Despite this, the provider disclaims all duty for users reliance on the truth or completeness of the materials provided on www.mkchamfa.com. This is in addition to any potential legal liability arising from negligence or willful infringement. Additionally, owing to internet connection issues, the provider cannot guarantee that the website will run constantly, without hiccups or glitches. Please get in touch with our customer care or drops us an email by clicking here if you have any issues using our website.
Additionally, we advise you to get in touch with your internet service provider or double check that your internet browser is properly active as well as any other devices you use to connect to the internet and access the web. Even though the provider will make every effort to maintain constant access to their website, the dynamic nature of the internet and its contents may not permit uninterrupted operation owing to website updates. The provider has implemented sufficient organisational and technical security measures to safeguard services on the integrity of data and electronic communications.
In order to safeguard the website services, the confidentiality of user information, and the integrity of data and electronic communications, Maria Kyriakou Chamfa has implemented sufficient organisational and technical security controls. These measures help to prevent unauthorised access to use of, or disclosure of data as well as the risk of its loss or destruction.
APPLICABLE LEGISLATION
Except as otherwise allowed by obligatory local law of yourof your place of residence, these Conditions of use and any dispute arising out of or in connection to them shall be governed by any interpreted in accordance with the laws of Cyprus. All disputes arising out of or relating to these Conditions of use shall subject to the sole and exclusive jurisdiction of the courts of Cyprus or, if applicable, the courts where you reside.
Latest revision: September 2023